Privacy Policy

Last updated: November 5, 2025

1. Introduction

This Privacy Policy describes how eHuisdier (“we”, “us”, “our”) collects, uses, stores, and discloses your personal information when you visit eHuisdier.nl, use our Services, interact with us, or make a purchase.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

If there is a conflict between this Privacy Policy and our Terms & Conditions, this Privacy Policy governs with respect to personal data matters.

2. Company Information

Business Name: eHuisdier
Legal Form: Eenmanszaak (sole proprietorship)
KVK Number: 96230606
VAT Number: NL005196883B71
Registered Address: Zwaansteeg 11, 3111 JS Schiedam, Netherlands
Email: info@ehuisdier.nl

For the purposes of the GDPR/AVG, we are the data controller of your personal information.

3. Personal Information We Collect

We collect personal information that identifies, relates to, describes, or can be associated with you. The information we collect depends on how you interact with us.

a. Information You Provide Directly

  • Name
  • Email address
  • Phone number (optional)
  • Billing and shipping address
  • Payment details (processed securely by our payment providers)
  • Account credentials (if you create an account)
  • Communications you send to us (email or form submissions)

b. Information Collected Automatically

  • IP address
  • Device type, operating system, browser
  • Cookies and tracking technologies
  • Pages viewed, time on site, referring sites
  • Interaction with our Website and ads
  • Shopping cart activity and preferences

c. Information From Third Parties

  • Shopify (our e-commerce provider)
  • Klaviyo (email marketing)
  • Meta (Facebook/Instagram) Pixel
  • TikTok Pixel
  • Google/YouTube analytics and advertising
  • Payment processors (e.g., Shopify Payments, PayPal)
  • Fraud prevention services

4. Legal Bases for Processing (Required Under GDPR)

We process your information under the following legal bases:

  • Contract performance: to process and fulfill your orders, handle payments, and deliver the Services.
  • Consent: for email marketing, cookies (where required), and certain analytics/advertising activities.
  • Legitimate interests: to improve our Services, prevent fraud, secure our Website, personalize your shopping experience.
  • Legal obligations: record-keeping for tax, invoicing, and compliance with Dutch law.

5. How We Use Your Personal Information

We may use your information for the following purposes:

a. To Provide and Improve the Services

  • Process payments and fulfill orders
  • Manage deliveries, returns, and exchanges
  • Manage your customer account (optional)
  • Display recently viewed or recommended items
  • Optimize Website performance and user experience

b. Marketing and Advertising

With your consent (where required by law), we use your information to:

  • Send marketing emails (via Klaviyo)
  • Personalize ads on Meta, TikTok, Google, and YouTube
  • Retarget website visitors
  • Measure campaign performance

c. Security and Fraud Prevention

  • Protect our Website and Services
  • Detect or investigate suspicious or fraudulent activity
  • Enforce our terms and policies

d. Customer Support

  • Respond to your inquiries
  • Provide updates related to your orders
  • Communicate important account or security notifications

e. Legal Compliance

  • Comply with tax, accounting, and regulatory obligations
  • Respond to lawful requests from authorities

6. How We Disclose Personal Information

We may share information with:

a. Service Providers and Vendors

Such as:

  • Shopify (website hosting, checkout, payment infrastructure)
  • Klaviyo
  • Meta, TikTok, Google, YouTube
  • Payment processors
  • Cloud storage providers
  • IT and security providers

These parties only access your data to perform services on our behalf.

b. Advertising and Analytics Partners

For personalized ads, retargeting, and performance tracking.

These partners use your data according to their own privacy policies.

c. Business Transfers

If we engage in a merger, asset sale, or business restructuring.

d. Compliance with Law

To respond to subpoenas, legal processes, or requests from authorities.

We never sell your personal data.

7. Shopify and Your Personal Information

Our Website is hosted by Shopify, who processes personal information to operate and improve the platform. Shopify may process data in:

  • The European Union (Ireland)
  • Canada (recognized by the EU as providing adequate protection)
  • The United States (under Standard Contractual Clauses)

Shopify acts as:

  • Processor for most of the data we collect
  • Independent controller for certain platform security, fraud prevention, and analytics

Learn more: https://www.shopify.com/legal/privacy

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Enable core website functionality
  • Analyze traffic and behaviour
  • Provide personalized marketing

We use the default Shopify cookie banner, which allows you to manage your preferences.

For details, please refer to our Cookie Policy (coming soon).

9. Data Retention

We retain your information only as long as necessary for the purposes described in this Policy:

  • Order data: 7 years (Dutch tax law requirement)
  • Customer accounts: until you delete your account
  • Marketing data: until you unsubscribe or request deletion
  • Cookies: depending on type (session or persistent)

10. Your Rights (GDPR/AVG)

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion
  • Object to or restrict processing
  • Withdraw consent at any time
  • Request data portability
  • Disable cookies (via browser or cookie banner)

You can exercise these rights by contacting: info@ehuisdier.nl

We may ask to verify your identity before processing your request.

11. Children’s Data

Our Services are not intended for children under 16, and we do not knowingly collect their personal data.
If you believe a child has provided us data, please contact us to request deletion.

12. International Data Transfers

Your data may be transferred outside the Netherlands, including to:

  • Canada
  • United States
  • Other countries where our service providers operate

Transfers are protected by:

  • Standard Contractual Clauses
  • Adequacy decisions
  • Other GDPR-compliant safeguards

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated “Last updated” date.

14. Contact Us

For privacy-related questions or requests, please contact us at:

Email: info@ehuisdier.nl